Frequently Asked Questions

Frequently Asked Questions:

What is your return policy?

We are proud to offer a 90-Day Satisfaction Guarantee.  Buy something and if it falls short of your expectations bring it back. We want you to be happy; it is as simple as that!

For the safety of our customers, climbing gear is not returnable for any reason.

What if I have a gift receipt?

We can access the purchase in our system for an exchange or store credit.

What if I have lost my receipt?

We are able to access your past purchases and reprint receipts if a customer number was provided at check out.

Why do you ask for my phone number when I check out?

Don’t worry, we will never call you unless you ask us to! We use your phone number as a customer number. Providing this information allows us to view your purchase history if you ever need to make a return or exchange. This information is also required to be included in our Loyalty Program.

How do I return an item ordered online?

Simply contact us via phone or email. We will email you a pre-paid return shipping label. For faster service, please have your customer or order number available when you call.

What if I have questions about my order?

Contact us via phone or email and we will be glad to answer any questions you have.

Do you ship internationally?

Unfortunately, we are not able to ship internationally at this time.

Can I place an order online and pick it up in person?

Yes! Simply select the in-store pickup option at checkout. Items can only be picked up at our Homewood store location during regular business hours.

How long will it take to receive my order?

Most orders ship the same day if ordered before 4pm central time. It can take anywhere from 1 to 4 days for UPS ground shipping depending on your location. If you need your order delivered by a certain date, please phone us first to discuss shipping options.

Why can’t I place an order for an item that is in stock?

Online orders may only be placed for product that is in stock at our Homewood store location. For your convenience, you may view items that are in stock at any of our locations. If you have a question about a specific item, please call or email us for the most up to date information.

Can I special order products that are not in stock?

Special orders may be placed in store only, subject to vendor availability. Sale and promotional pricing are not valid on special orders. For more information, please call or visit your local Alabama Outdoors location.

Do you match prices?

Within ten days of purchase, we will match any advertised price for an identical product that both Alabama Outdoors and any of our competitors have in stock. Ask our sales team to find out more!

How can I find out if an item is in stock?

You can select the “In Store Availability” button when viewing any item on our web site to view on hand quantities at each location. Please call to confirm availability before making a special trip – we will be more than glad to confirm the stock status of an item.

Do you offer bulk discounts?

We do offer bulk discounts from time to time. The discount varies depending on the item. For more information send an email with your information to: aocares@aloutdoors.com

How do I make a purchase for my company, group or event?

We do offer bulk discounts from time to time. The discount varies depending on the item. For more information send an email with your information to: aocares@aloutdoors.com

Do you make charitable donations?

We are proud of the contributions that we make to our local communities each and every day. To submit a request for donation, please email the relevant information to aocares@aloutdoors.com. Unfortunately, due to the number of requests that we receive, we will not be able to fulfill all requests.

Can Alabama Outdoors sponsor my event?

We sponsor several events throughout the year in each one of our local communities. To submit a request for sponsorship, please email the relevant information to aocares@aloutdoors.com. Unfortunately, due to the number of requests that we receive, we will not be able to fulfill all requests.

What is your Rewards Program?

We appreciate your business! To say thank you, we offer $10 in Rewards Certificates for each $200 in purchases that you make with us. Certificates are emailed to you each month, and may be used on any purchase except gift cards.

*Purchases of sale or otherwise discounted items are not included in our loyalty program

How do I enroll in the Rewards Program?

In order to enroll, we need your email address and phone number on file. If you have made a purchase from our website, you are already enrolled. If not, please visit one of our retail locations and a sales associate will be glad to sign you up.

How do I receive my Rewards Certificate?

Reward Certificates are emailed monthly. If you are not receiving your rewards, or if you have any questions or concerns, please contact us at aocares@aloutdoors.com.

What purchases qualify for the Rewards Program?

All purchases except for sale and otherwise discounted items qualify for the Rewards Program.

When will I receive my Rewards Certificates?

Reward Certificates are emailed monthly. If you are not receiving your rewards, or if you have any questions or concerns, please contact us at aocares@aloutdoors.com.

What if I made a qualifying purchase but didn’t receive any Rewards Certificates?

Please contact us at aocares@aloutdoors.com.

Do Rewards Certificates expire?

Rewards Certificates are valid for 18 months from the date issued.

What can my Rewards Certificates be used to purchase?

You can redeem your Rewards Certificates for any purchase except gift cards.

What if my phone number has changed?

We only use your phone number as a customer number, so there is no need to update it. If you would like to update your number, please email us at aocares@aloutdoors.com.

How do I change my email address?

To change the email address associated with your account, please visit an Alabama Outdoors location or send an email to aocares@aloutdoors.com.